Managed ViciDial Hosting
for Telecom Call Centers
Production-grade ViciDial infrastructure with dedicated servers, carrier SIP integration, real-time monitoring, and 24/7 NOC support — built for inbound telecom operations.
ViciDial for Telecom-Grade Operations
Inbound Traffic Handling
Configured for high-volume inbound delivery with ACD/ASR tracking, queue management, and full agent performance visibility.
Carrier SIP Integration
Direct SIP trunk integration with carrier routes, prefix control, and codec policy enforcement.
Real-Time Reporting
Live dashboards with CDR tracking, call volume, ACD, ASR, PDD, and partner-ready daily reporting summaries.
FAS Detection
Fake Answer Signal detection and abnormal traffic pattern monitoring to protect route quality.
Multilingual Agents
Arabic, English, and French-speaking agents operating within ViciDial workflows.
Full Administration
Complete ViciDial administration — user management, queue config, IVR setup, and performance tuning.
ViciDial Hosting Specifications
| Server Type | Dedicated Physical Servers — No Shared Hosting |
| SIP Integration | Direct Carrier SIP Trunks + Prefix Routing |
| Codec Support | G.711 (PCMU/PCMA), G.729, G.722 |
| CDR Storage | Full CDR logging with partner export capability |
| Monitoring | 24/7 NOC — real-time alerts and escalation |
| Uptime Target | 99.9% — Carrier-Grade SLA |
| Agent Languages | Arabic • English • French |
Deployment — 4 Steps
ViciDial Questions
Ready to Deploy ViciDial?
Discuss your inbound traffic requirements and get your ViciDial environment activated.