Telecom Solutions — IWANTCALL | Inbound Call Center & IPRN VoIP Interconnect
NOC ONLINE — 24/7 ACTIVE
Carrier-Grade Solutions

Telecom Solutions Built for
Traffic, Scale & Control

IWANTCALL delivers carrier-grade inbound traffic handling, premium IPRN calls, and scalable VoIP interconnect — built for serious telecom carriers who demand performance and transparency.

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Core Services

Three Pillars of IWANTCALL

📞

Inbound Call Center

Multilingual agents (AR/FR/EN), performance-driven handling, strict quality standards for high-volume inbound traffic.

💎

IPRN / Premium Traffic

Inbound premium calls handled professionally to maximise engagement, ACD, and reporting transparency for carrier partners.

🔗

VoIP Interconnect

Direct IP, prefix control, codec policy, 24/7 NOC monitoring, and fast go-live execution for carrier-grade operations.

Detail

How Every Solution Works

01
Inbound Ops

Call Center AR / FR / EN

Agents handle inbound traffic with strict protocols. Every route monitored in real time to protect quality and partner revenue.

Arabic Agents French Agents English Agents 24/7 Coverage
02
IPRN Traffic

Premium Call Handling

Strict monitoring and stable routing for IPRN traffic with daily reporting and clear visibility into volumes and route stability.

FAS Detection Daily ACD/ASR Reports Quality Enforcement
03
KPI Monitoring

ACD · ASR · PDD Tracking

Daily KPI monitoring with route stability alerts and behavioural pattern analysis to detect degradation early.

ACD ASR PDD FAS Alerts Daily Reports
04
Fraud

Fraud Prevention & Quality Enforcement

We monitor for FAS, unstable traffic bursts, and irregular routing activity. Quality policy: performance first, transparency always.

FAS Detection Pattern Monitoring NOC Escalation
KPIs

Metrics We Deliver On

ACD
Average Call Duration
Engagement depth and monetisation strength per route.
ASR
Answer Seizure Ratio
Route answer performance and traffic stability indicator.
PDD
Post Dial Delay
Call setup time — high PDD signals signaling inefficiency.
FAS
False Answer Supervision
Fraud detection — flagged and documented immediately.

Ready to Scale Your Traffic?

Contact our team to activate your carrier partnership.